Cascade Mountain Tech offers a limited manufacturer’s warranty on all of our products for a minimum of one year from the date of purchase to the original retail buyer. As some of our products carry longer than a one year warranty, please check your individual product documentation for more information.  Our limited manufacturer’s warranty covers defects in materials and workmanship for intended uses only.  In the case of a defect, will be happy to send replacement parts or product to resolve the issue. We do not warranty for misuse or unintended purposes (such as using trekking poles for skiing, using trekking poles for tent poles, or bending the poles beyond normal tolerances).  Lost parts of any Cascade Mountain Tech products are not covered under our limited manufacturer’s warranty, but we do offer replacement parts so that you can continue using and enjoying your product. 

Cascade Mountain Tech requires each of the below to help with your warranty needs. Click here to submit a warranty claim or email: customercare@cascademountaintech.com with the subject line "Warranty Request." All warranty request emails must include: 

1. Proof of purchase
2. Photos of your product showing the issue
3. Shipping address for US or Canada only
4. A description of how you were using the product at the time the issue occurred.

Customer Care will reply to your email with more questions or a confirmation stating we will fulfill your warranty request.  

COOLER BOX: Our five-year limited manufacturer’s warranty covers defects in materials and workmanship for intended uses only.  Normal wear and tear is not covered in the warranty. In the case of a defect, will be happy to send replacement parts or product to resolve the issue. We do not warranty for misuse or unintended purposes. Lost parts of any Cascade Mountain Tech products are not covered under our limited manufacturer’s warranty, but we do offer replacement parts so that you can continue using and enjoying your product. 

 

COOLER PARTS & ACCESSORIES: 1 year limited manufacturer’s warranty covers defects in materials and workmanship for intended uses only.  In the case of a defect, will be happy to send replacement parts or product to resolve the issue. We do not warranty for misuse or unintended purposes Lost parts of any Cascade Mountain Tech products are not covered under our limited manufacturer’s warranty, but we do offer replacement parts so that you can continue using and enjoying your product.   

All conditions below must be met for warranty to be valid:

• Only purchases from Cascade Mountain Tech authorized retailers will be valid. 
• Product was used as intended
• Provide Proof of Purchase
• Provide picture or video of defect

Please email customercare@cascademountaintech.com or call our toll free line at 855-873-5765 for more information on warranty/returning an item.