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SHIPPING DELAY NOTICE: 

We are currently experience long delays through USPS of two weeks or longer. If your ordered products are needed in less than two weeks, we encourage you to consider expedited shipping methods. This effects both our free parts shipping and USPS Priority Mail.

For orders already placed with Cascade Mountain Tech, we are shipping as normal. All orders placed by 10am PST will be shipped the same day. As stated above, orders shipped via USPS First Class and Priority Mail services are experiencing transit times of 2 weeks or longer right now. If your order was placed via USPS First Class or USPS Priority mail, please expect transit times of this length.

For shipment tracking showing as “In-Transit”, your order has left our facility and is with USPS. We encourage you to contact the USPS for any additional inquiries regarding your order and its delivery. If you need additional assistance please reach out to our customer service and we will see how best we can help.

For shipment tracking showing as “Delivered” and you have not received your order, please confirm this discrepancy with the carrier first. If this does not resolve the issue, please do not hesitate to reach out to our customer service team for additional help.

Best,

Cascade Mountain Tech Customer Service

 

About Cascade Mountain Technologies

Cascade Mountain Tech is located in the foothills of the beautiful Cascade Mountains just east of Seattle, WA. When we are not busy developing the next great product for your enjoyment, you'll find us enjoying the outdoors in the great NW.  We love our products and look forward to talking to you about them.

    MAILING ADDRESS:

    Cascade Mountain Tech
    PO Box 233
    Preston, WA 98050

    SHIPPING ADDRESS:

    Cascade Mountain Tech
    8304 Bracken Pl SE, Suite 100 Snoqualmie, WA  98065

    PHONE:

    855-873-5765 (toll-free)

    Mon - Fri 8am - 4pm PST

    EMAIL: 

    Click here to contact us  or customercare@cascademountaintech.com

    SOCIAL/MARKETING/BLOG: 

    marketing@cascademountaintech.com


    Have questions about your order or a specific product?

    Head over to our FAQ page for tons of helpful information before reaching out to our customer service team.

    Questions about your inflatable sleep pad repair kit? 

    * Repair kit is located in the interior pocket of your sleep pad stuff sack. Once the sleeping pad has been removed from the stuff sack, the repair kit pouch can easily be accessed.

    Curious if your product is still under warranty?

    Cascade Mountain Tech requires each of the below to help with your warranty needs. For a faster response please be sure to provide the details below.
      1. Proof of purchase
      2. Photos of your product showing the issue
      3. Shipping address for US or Canada only
      4. A description of how you were using the product at the time the issue occurred. 

    Click here for more information on our warranty process.


    Select from the links below for replacement parts:

    Shop Trekking Pole Parts
    Shop Super Cooler Parts 
    Shop Camp Chair Parts
    Shop Stadium Seat Parts