FAQ

Free Shipping

In order to be eligible for free ground shipping on orders over $60 you must be shipping to one of the lower 48 states*. Hawaii and Alaska are unfortunately ineligible for free shipping on orders $60 and above.

*excludes wholesale customers.

If you are eligible for free ground shipping, please provide a physical address for your delivery. We are not able to ship to PO boxes. If you have a PO box. provide the closest post office physical address and we will send your package there. 

Shipping Timeline

TEMPORARY SHIPPING DELAYS

We are currently experience long delays through USPS of two weeks or longer. If your ordered products are needed in less than two weeks, we encourage you to consider expedited shipping methods. This affects both our free parts shipping and USPS Priority Mail. **Cascade Mountain Tech does not guarantee the carrier's delivery date. We will ship same day for orders placed to by 10am PST.

For orders already placed with Cascade Mountain Tech, we are shipping as normal. All orders placed by 10am PST will be shipped the same day. As stated above, orders shipped via USPS First Class and Priority Mail services are experiencing transit times of 2 weeks or longer right now. If your order was placed via USPS First Class or USPS Priority mail, please expect transit times of this length.

If your shipment tracking shows as “In-Transit”, rest assured that your order has left our facility and is with USPS. We encourage you to contact the USPS for any additional inquiries regarding your order and its delivery. If you need additional assistance please reach out to our customer service and we will see how best we can help.

If your tracking shows as “Delivered” and you have not received your order, please confirm this discrepancy with the carrier first. If this does not resolve the issue, please do not hesitate to reach out to our customer service team for additional help.

Best,

Cascade Mountain Tech Customer Service

Standard Shipping Timeline

Orders received by 10:00 am PST will ship same day, Monday through Friday. Orders received after 10:00 am PST will ship the next day. Holidays*, Saturday and Sunday shipping are not available. You should receive an order confirmation shortly after checking out, and a shipping confirmation when the tracking code has been generated.

Sale Items

Sale items cannot be combined with any other discounts. If codes are not working or you have any questions do not hesitate to reach out to our customer service team.

PRODUCT INFORMATION

Looking for additional information on a specific product? Check out our links below.

TREKKING POLE INFORMATION

SUPER COOLER INFORMATION

SNOWSHOE INFORMATION 

SLEEPING PAD INFORMATION

REPLACEMENT PARTS

We offer a variety of affordable replacement parts. Follow the links below to shop.

SHOP TREKKING POLE PARTS

SHOP SUPER COOLER PARTS

SHOP CAMP CHAIR PARTS

SHOP STADIUM SEAT PARTS

SHOP SNOWSHOE PARTS

SHOP SLEEP PAD PARTS

 

RETURNS & EXCHANGES

Please visit our returns & exchanges page for our return policy and instructions. 

INTERNATIONAL

We currently only ship to USA and Canada. If you would like to purchase one of our products and have it shipped elsewhere, please check our offerings on Amazon.

Order Status

Orders received by 10:00 am PST will ship same day. Orders received after 10:00 am PST will ship the next day. Holidays*, Saturday and Sunday shipping are not available. You should receive an order confirmation shortly after checking out, and a shipping confirmation when the tracking code has been generated.**As of late, USPS free parts shipping & USPS Priority Mail are experiencing delivery time frames of two weeks or longer. If your package shows as “in-transit”, your order has left our facility and is with USPS. We encourage you to contact the USPS for any additional inquiries regarding your order and its delivery. If you need additional assistance please reach out to our customer service and we will see how best we can help. 

Log into your account to find the shipping status of your order. If you checked out as a guest, simply follow the link in the email confirmation that was sent to you.

If you'd like to modify or cancel your order and it has not already shipped out, please call our office and we'll gladly assist you. If your item has already shipped, a return authorization will need to be created - please see our returns and exchanges page.

Log into your account to view all past orders. Check to make sure that all the items in your order have shipped through the tracking links provided. **If your package shipped through USPS please note they are experiencing delivery time frames of two weeks or longer.  If your package shows as “in-transit” we have given the package to the carrier and it is on its way to you. We encourage you to contact the USPS for any additional inquiries regarding your order and its delivery. If you order is marked as delivered, check with the shipper to confirm this. If this does not solve the issue, please get in touch with our customer service team for additional help.

Log into your account to view all past orders. Check to make sure that all of the items in your order have shipped through the tracking links provided. If you order is marked as delivered, check with the shipper to confirm this. If this does not solve the issue, please get in touch with our customer service team for additional help.

If you feel that you have received the wrong product, please customer service team within 72 hours of receiving your order.

My Account

Follow this link to register for a new account with us. If you prefer, you can always check out as a guest.

When placing a new order, you will be given options to update the shipping or payment information associated with your account.

Visit this page to reset your password.

Charges & Payments

We collect and remit sales tax as applicable by state and local laws, based on the ship to address of your order.

Please review your order by logging in and locating your order history. Double check the price you were quoted there. If this price is different than what you were charged in the end, please contact our customer service team for a refund.

Log into your account to view all past orders. Click on an order to view the item and payment details and print the records.

Credits usually take 7-10 business days from the time we receive your item(s).


Privacy Policy

We value your privacy as if it were our own. Please review our privacy policy here.

Security

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